This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website, by email or telephone.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms of sale.
Which courier companies do you use?
We currently use Royal Mail, MyHermes, Collect+. The courier will vary based on the total weight of your order.
Undeliverable or Missed Deliveries
If you are not home when Royal Mail or couriers attempt to deliver, they will leave your item(s) with one of your neighbours wherever possible, and pop a card through your door to tell you where you can pick up your item(s).
If you have Royal Mail Special Delivery or Royal Mail International Mail that needs to be signed for, they will still take it back to the local delivery office, so you can either collect it or arrange a redelivery, as normal.
What countries do you deliver to?
We currently only offer the option to deliver to the United Kingdom. Exeptions can be made, please contact us for more information.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org,
by telephone on +44 (0) 1452 699308 or through our website contact form.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed;
where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
The orders shipping weight is based on volume and the items dead weight.